MSC Application Information
Additional Requirements for Learning Services

ISO 29990 - Learning Services For Non-Formal Education and Training

ISO 29990 is a quality management system standard for providers of education and training services. ISO 29990 provides a unified model for a quality and professional mode of operation, as well as a common reference point for both LSPs and their clients for the conceptualisation, development and delivery of the specified programme.

Knowledge is becoming a key factor in successful corporate management all over the world and education is increasingly being regarded as a business-oriented service.

The growing economic importance of learning in the global knowledge society has created new economic opportunities such as activity created by the provision of for-profit learning services. Quality assurance therefore becomes a crucial issue.

The objective of ISO 29990:2010 is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development.

The standard encourages a focus on the learner and the results of the process, and emphasizes the full range of options available for delivering learning services.

As it addresses the competency of LSPs., the standard will assist organizations and individuals selecting LSPs who will meet the their requirements  and expectations for competency and capability development. In addition, it is envisaged that ISO 29990:2010 can be used to certify LSPs.

Core elements are ensuring the quality and effectiveness of the education or training and improvement of knowledge transfer, whilst also enhancing the transparency and comparability of the range of learning services provided. ISO 29990 will help learning service providers improve their ability to consistently provide quality services, improve organizational effectiveness, and reduce overall business costs.

Competent Auditors : Staffed by quality assurance professionals with backgrounds in manufacturing and service industries, distribution, engineering, information technology, transportation, and scientific and regulatory fields, our principal Auditors have a minimum of five years of auditing experience, carry STAREGISTER auditor credentials, participate in STAREGISTER's continuing education programs, and have been qualified for consistent interpretation and assessment of numerous international ISO standards such as ISO 9001, ISO 14001, AS 9100, ISO/IEC 17025, OHSAS 18001, HACCP standards and regulations. 

STAREGISTER's Auditors are selected for their integrity, professionalism, and respect for their clients. They are not on a "witch-hunt"; their job is to conduct a comprehensive and objective third-party audit, to add value to your operation by assessing the conformance of your quality management system to your stated objectives and to the ISO 9001 standard. 

Our goal is to help demystify the registration process, making it a positive and rewarding experience for your business. With that in mind, we offer the following advantages: 

Absolute Neutrality: Our audits are based on real-world knowledge of current standards, not on theoretical or preconceived notions about them. Unlike some ISO registrars who tend to take an adversarial position, we believe that you are best served by our understanding of your particular processes and systems, and by our objectivity in determining your level of compliance to ISO 9001. 

A Respect for Your Commitment: We know that achieving ISO 9000 certification requires considerable effort and commitment on your part, and that your ultimate goal is to meet the demands of your customers with improved quality of your products and services. We believe this is a worthy goal and one that deserves our respect. 

Extensive Business Experience: Our auditors have considerable experience in a wide range of industries. You will be matched with auditor(s) who are knowledgeable about your type of business. Keep in mind that, as a STAREGISTER client, you have the final word in selecting the auditor who performs your quality system registration audit. 

Open Communication: We work closely with our clients to make sure you understand what is expected during every phase of the assessment process. Friendly STAREGISTER staff is available to assist you. 

24-Hour Response: Our auditors and office staff are electronically linked for fast response to client inquiries. Our normal turnaround on quotes, questions, or interpretations is one business day; that's if our experienced office staff doesn't have the answer immediately!